n baji Privacy Policy

This Privacy Policy ("Policy") applies to users ("you" or "user") of the n baji website and mobile application ("Platform"). By registering on or using an account on the Platform, you are considered to have accepted the terms of this Policy. n baji treats the protection of user privacy as its highest priority and your information is never disclosed without authorisation.

This Policy must be read together with n baji's Terms and Conditions, as both documents together form the complete legal framework governing your account and transactions.

1. Types of Information Collected

n baji may collect the following types of information for various purposes:

1.1 Information You Provide Directly

Information you provide yourself during account registration, identity verification, or when contacting customer support:

• Full name, date of birth, and national identity card number (for age verification)
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• User-set password and security question answers
• Messages and complaint details sent to customer support

1.2 Automatically Collected Information

Information collected technically when you visit the Platform:

• IP address and Device ID
• Browser type, operating system, and version
• Time spent on the Platform and page visit history
• Approximate information about login time and location
• Behavioural data collected through cookies and similar tracking technologies

1.3 Transaction and Gaming-Related Information

• Deposit and withdrawal history and amounts
• Betting history, game selection, and results
• Records of bonus and promotional offer use
• VIP level activity and points information

2. Purpose of Data Collection

n baji collects and uses user information only for specific and legitimate purposes:

2.1 Account Management and Security

• Creating, verifying, and maintaining accounts
• Identity confirmation and age verification (ensuring 21+)
• Protection against unauthorised access and fraud
• Detecting and preventing suspicious activity

2.2 Service Delivery and Improvement

• Processing deposits, withdrawals, and other financial transactions
• Personalising the gaming experience
• Diagnosing and resolving technical issues
• Analysing and improving Platform performance

2.3 Communication and Customer Support

• Providing support via live chat and email
• Sending important account-related notifications
• Sharing information about bonuses and promotions (subject to consent)
• Processing user complaints and requests

2.4 Responsible Gaming

n baji monitors users' gaming behaviour to maintain responsible gaming standards and to provide support to those showing problematic gaming patterns.

3. Data Security Measures

n baji follows industry-standard technology and processes to ensure the security of your information:

• SSL (Secure Sockets Layer) encryption used for all data transfers
• Sensitive data stored with AES-256 encryption
• Firewalls and intrusion detection systems on server infrastructure
• Regular security audits and vulnerability assessments
• Strict data access controls for internal staff
• Two-factor authentication (OTP) facility

4. Sharing Information with Third Parties

n baji does not sell your personal information to any third party. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with selected third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technical infrastructure, and customer support operations. These partners may use the information only for the purpose of providing the specified service and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation. In such cases, no more information is disclosed than is legally permitted.

4.3 Fraud and Security Protection

If fraud, money laundering, or any other illegal activity is suspected, necessary information may be shared with the relevant authorities to protect the Platform and its users.

5. Cookie Policy

Cookies and similar technologies are used on the n baji Platform:

• Essential Cookies: To maintain login sessions and ensure security — the Platform cannot function properly without these.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand how the Platform is used and to improve the service.

You can control or reject cookies from your browser settings, but this may limit some features of the Platform.

6. Data Retention Period

n baji retains user information only for as long as necessary:

• Information for active accounts is retained for the entire period the account remains open.
• Even after an account is closed, certain information may be retained for a set period for legal and financial audit purposes.
• Transaction records are kept in accordance with relevant legal obligations.
• If consent for marketing communications is withdrawn, the information is no longer used for that purpose.

7. User Rights

You have the following rights regarding your personal information:

7.1 Right to Access and Correct Information

You may view the information stored in your account at any time. You have the right to request correction of incomplete or incorrect information. For information that cannot be corrected directly in the account profile, please contact customer support.

7.2 Request to Delete Information

In certain circumstances you may request deletion of your information. However, some information may need to be retained for a set period due to legal or regulatory obligations.

7.3 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. This preference can be changed through account settings or via customer support.

7.4 Right to Lodge a Complaint

If you have any concerns about the use of your information, contact n baji's privacy team directly. The FAQ section may also be helpful for general questions.

8. Protection of Minors' Information

All services on n baji are intended only for individuals aged 21 or above. No information is intentionally collected from minors. If we are notified that information from a minor has been collected, we will delete that information immediately and close the associated account.

9. Policy Changes

n baji reserves the right to update this Privacy Policy from time to time. If significant changes are made, a notification will be sent to the registered email or on the Platform. Continued use of the Platform after any changes will be considered acceptance of the updated Policy.

This Policy is considered part of n baji's general Terms and Conditions. The detailed terms of service use are described there.

10. Applicable Law

This Privacy Policy and any matters relating to your information are governed in accordance with applicable international data protection standards. Any disputes will be resolved through fair discussion.